Medical support for Balcia travel insurance customers

If you get sick while travelling, you can book a free remote consultation with a Latvian GP from anywhere in the world

How to book a consultation?

Step 1

Go tomedon.lv/balcia, register or log in to your profile (confirming your identity via Smart-ID or another authentication tool).

Step 2

Choose your consultation time and confirm your booking by entering your travel insurance policy number. The consultation will be available on the same working day within one hour or within three hours on the weekend (within working hours - 9.00-18.00).

Step 3

When it’s time for your consultation, go to medon.lv, log in to your profile and click the green “Start call” button. The consultation will last 15 minutes, the doctor will advise you on what to do and will write a prescription if needed.

Step 4

The information you obtain during the consultation will be saved and always available in your Medon profile.

Book a consultation

Medon General Practioners

Medon patients appreciate not only the easy-to-use platform, but also the professionalism, knowledge, commitment and humanity of our doctors.

Jekaterīna Jeļiseikina

Family doctor (GP)

Paula Zubakina

Family doctor (GP)

Frequently asked questions

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Medon is a digital clinic that brings together specialists and patients on its online platform. Patients can book a consultation with their preferred doctor and contact the specialist at a convenient time using the video call function.

Medon is available regardless of your location, as consultations take place online. All you need is a stable Internet connection and a device (computer or smartphone) from which to contact a doctor or medical specialist.

Get support from a doctor anywhere in the world

Take advantage of Balcia travel insurance and contact your GP remotely.

Book a consultation