From booking to consultation — four steps.

All your care happens on the Medon platform — no unnecessary calls, no extra apps, no sitting outside a clinic. 100+ certified Latvian doctors, available right from your phone or computer.

Find a doctor

How does an online consultation work?

We have made sure that remote medical consultations are professional, convenient, and easy to understand.

1

Pick a doctor

Find the specialist you need or pick an Express GP.

2

Reserve a time

Choose the most convenient free time and pay securely on the platform.

3

Join the call

Connect with the doctor online from your phone or computer.

4

Get results

The doctor will issue an e-referral or prepare an E-health summary.

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The consultation experience

What happens during the visit?

Get a doctor's help without looking for parking or waiting in a hospital corridor. Meet a certified doctor over a video call wherever it suits you. Your consultation documentation will be conveniently available electronically.

Video call

Happens directly on the Medon platform — no need to install Zoom, Whereby or any other app. Open the link and join.

Referral and summary

The doctor issues a referral directly in E-Health. After the visit you receive a U27 summary with the diagnosis and recommendations.

Fully confidential

Encrypted connection, GDPR-compliant processes. Recordings are not stored — only the doctor's summary in your profile.

Reimbursed by insurers

Your policy covers a Medon consultation.

After the consultation, you will receive a visit summary and an invoice to submit to your insurer in order to receive reimbursement under your policy.

Ready for your first visit?

Find the specialist best suited to you or book an Express GP — times available within the next few hours.

Find a doctorExpress — within 1h

The questions patients ask most often.

The visit takes place as a video call directly on the Medon platform — no extra app to install. Log in to your Medon profile, join the call and consult with the doctor in the digital consulting room.
Yes. After the consultation, the doctor can issue an e-referral directly in the E-Health system. You will also receive a U27 summary with the diagnosis and the doctor's recommendations.
Medon consultations are medical services that insurers reimburse within the terms of your specific policy. After the visit you will receive an invoice, which you can submit to your insurer together with the bank payment order to claim reimbursement.

ERGO and If health insurance and Balcia travel insurance clients can receive Express GP consultations without pre-payment — by entering their insurance card details at the payment step (insurers cover the full cost of these consultations immediately, 100%).
Many specialists have times available within the next few days. The Express GP is usually available within an hour — you can book at any time of day or night.